The law of Consumer Protection and consumer rights in
Tennessee addresses several statutory provisions, such as the Tennessee
Consumer Protection Act, as well as common law doctrines such as fraud,
misrepresentation and breach of contract.
Our services to individuals in the area of consumer
protection include representation in disputes with merchants and vendors
who have violated the rights of the consumer. For example, you may
have purchased a "performance service plan" or "extended warranty" from
one of the "big box" retailers (e.g., Best Buy) only to later find out
that what they told you concerning your rights as a consumer should
something go wrong with your new cell phone, television, computer or
even car stereo is not entirely or even colorable true. Typically,
these big box retailers tell you the performance service plan or
extended warranty protects against substantially all performance
problems - like a factory warranty - and then they quote you a price.
They generally do not hand you the performance service plan before
selling you the plan nor do they show you or even suggest at all of the
exceptions, qualifications, and exclusions in the plan. An
internet search on several of these "big box" retailers will demonstrate
that there are claims of fraud, consumer abuse and rip-offs throughout
the country. You will also learn that for some of them these
extended warranties and performance service plans are a key part of
their profit strategy. We can help you if you find yourself in
this situation. These big box retailers are betting however that
you will not take them to court over their denial of service and
consequently, they profit. What they hope you do not know is that
Tennessee statutory law under the Consumer Protection Act can award you
not only your damages, but also as much as three times your damages plus
attorney's fees against these unfair and deceptive trade practices.
Our services to businesses in the area of consumer
protection claims are limited to representing local and regional
businesses who have legitimate disagreements with customers. We do
not represent the national big box companies.
If you or your business need an attorney to review or
assist in a consumer protection dispute, please feel free to contact us for an appointment.